Orders & Shipping
HOW DO I FIND MY ORDER NUMBER?
If you’re not seeing it in your inbox, try checking to see if it went to your spam folder or search the words “Order confirmation” sent from support@EmyBliss.com, more often than not, it’ll be in there! Once you find our email, move it to your inbox or mark it as safe to easily locate our emails next time.
If you aren’t able to find your order confirmation email, go to the Track My Order page. Our customer support will get back to you within 24hrs to help you locate the order in our system.
Where is my order shipped from?
Typically, orders from the continental USA arrive within 9 business days, while international orders take up to 15 business days. Impressively, 92.5% of our orders are delivered even sooner. However, please note that delivery may be delayed during peak seasons like Christmas, Black Friday, or other holidays, due to local work stoppages, or if we need to verify your address.
We will keep you informed at every step—from order confirmation and tracking number availability to status updates and final delivery. Please monitor your email and mark messages from EmyBliss.com as safe to ensure they reach your inbox.
How can I track my order?
Links in your email: We will send Tracking numbers when they are assigned to your packages. Check your mailbox for emails under the subjects: “Shipping Confirmation” or “Order is on the way”. You may click on the link in this email to track your order and shipping status.
What do the tracking statuses mean?
- Confirmed: Your order is successfully placed. At this status, you have 1 hours to cancel or make any changes to colors or size.
- Processing: We are preparing your order. It will take 2-3 days, and you cannot make any changes to your order.
- Shipped: Your order is on its way to you. You will receive an email notification with a tracking link and can start tracking its journey until it reaches your door.
- Delivered: Your order has been delivered to the shipping address provided upon purchase.
- Undeliverable: In rare cases, you will see an undeliverable status which requires your attention. Please check shipping log for the following:
- Available for pickup – You may collect the package from the specific USPS Facility or the Post Office.
- Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP – they’ll usually resend your package the next workday or ask you to pick it up at their offices. If it is returned to us, contact us so that we can resend it.
My payment won’t go through, what should I do?
* Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
* Check your credit or debit account balance for available funds.
* Check whether your card is authorized for online purchases, and if the default online transaction limit is too low.
* Try refreshing the page or logging completely out and then logging back in.
* Start over with a new order instead of trying to pay for the same order over again.
* If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
* Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a guest.
* Try using a different card.
* Try through PayPal if you have a PayPal account.
If you‘re unable to pay with Paypal
* Check with Paypal to see if your account has a transaction limit.
* According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
* If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).
Are sales tax included in your prices?
Yes, if they apply to you.
Depending on where you live, and based on the shipping zip code provided, our system will check for applicable sales tax regulations. If taxes are required to be collected, our system will calculate the applicable amount, collect it, and submit it to your local authority.
Our system is continuously updated with the latest sales tax policies. If tax free holidays are applied to you, our system will also recognize them and not collect tax. However, if you believe sales tax is collected in error, please contact us. We will investigate and refund you where applicable. Emybliss.com online conducts retail sales only. If you own a business and intend to resale our products, your system will still calculate sales tax, and you are responsible for claiming any tax exempt through your business filings.
Estimate Time Of Arrival
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
Shipping time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
ORDER TRACKING
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering macorner.co and if you have any questions, please don't hesitate to contact us here.